In today’s world of self-service, guests expect instant answers to their questions and personalized information at their fingertips. With our virtual concierge solution, you can give guests the information they need, in the way they expect to receive it.
Customers can walk right up to the touch screen and learn by themselves. It gives us a tool that allows us to visually demonstrate to a customer, rather than just telling them about it.
Give your guests access to basic hotel information, as well as information about local events, activities, landmarks, restaurants, and other points of interest.
With FWI, your corporate branding can be centrally managed and unified across the entire portfolio, giving each property control over content specific to their location, including on-site amenities, nearby attractions, traffic, and more.
Our platform gives you the flexibility to change information quickly, making it easy to update your virtual concierge when schedules change, if events are changed or rescheduled, and more.
The virtual concierge application is included as part of FWI Suite—our turn-key solution is designed specifically to help hotels elevate the guest experience, streamline property communications, and drive more on-site revenue.
The FWI platform gives you the power to create multi-level maps that show guests exactly where they are while allowing them to search your facility and navigate with point-by-point directions or animated pathways to their destination.
Gain access to our extensive professional services offerings, including digital signage design, ongoing signage network management and optimization, and more, giving you more time to focus on guests.
The FWI platform integrates with your existing event management system, GDS, social media feeds, and other back-end software, allowing you to seamlessly push information to any display.
Our cloud-hosted model provides lower upfront costs while also helping to minimize ongoing IT maintenance, facilities, and staffing expenses.
Give your guests self-service access to all the information they need to enjoy their stay—all in one place, without requiring the assistance of employees.
Our customer support team is available 24/7 to help you solve any issues that come up at any time of day.
