Virtual Concierge & Interactive Kiosks

In today’s world of self-service, guests expect instant answers to their questions and personalized information at their fingertips. With our virtual concierge solution, you can give guests the information they need, in the way they expect to receive it.

Key Benefits

01
Inform guests about local points of interest to ensure they make the most of their stay.
02
Increase brand loyalty and return visits by promoting your brand with engaging content.
03
Give guests the hotel information they need, reducing the burden on employees.

Customers can walk right up to the touch screen and learn by themselves. It gives us a tool that allows us to visually demonstrate to a customer, rather than just telling them about it.

GARY WILLENBORG, GENERAL MANAGER, CAPISTRANO MAZDA

Your Virtual Concierge Solution

ON-DEMAND ACCESS TO INFORMATION

Give your guests access to basic hotel information, as well as information about local events, activities, landmarks, restaurants, and other points of interest.

LOCALIZATION

With FWI, your corporate branding can be centrally managed and unified across the entire portfolio, giving each property control over content specific to their location, including on-site amenities, nearby attractions, traffic, and more.

FLEXIBILITY

Our platform gives you the flexibility to change information quickly, making it easy to update your virtual concierge when schedules change, if events are changed or rescheduled, and more.

FWI SUITE

The virtual concierge application is included as part of FWI Suite—our turn-key solution is designed specifically to help hotels elevate the guest experience, streamline property communications, and drive more on-site revenue.

Ready to learn more?

The Value You Receive

Drive Additional Revenue

Promote on-site amenities like retail, spa services, and restaurants to increase guest wallet share, plus sell space on your signage for local partners to advertise their events and services.

Improve Guest Engagement

Empower guests to create their own unique experiences by providing access to the information, events, and activities that they’re the most interested in.

Increase Operational Efficiencies

With the FWI virtual concierge, free up your employees’ time by streamlining guest communications and providing answers to their most asked questions in a self-service format.

What You Get

Wayfinding

INTERACTIVE WAYFINDING

The FWI platform gives you the power to create multi-level maps that show guests exactly where they are while allowing them to search your facility and navigate with point-by-point directions or animated pathways to their destination.

Professional Services

PROFESSIONAL SERVICES

Gain access to our extensive professional services offerings, including digital signage design, ongoing signage network management and optimization, and more, giving you more time to focus on guests.

Integrations

INTEGRATIONS

The FWI platform integrates with your existing event management system, GDS, social media feeds, and other back-end software, allowing you to seamlessly push information to any display.

Hosted Infrastructure

HOSTED INFRASTRUCTURE

Our cloud-hosted model provides lower upfront costs while also helping to minimize ongoing IT maintenance, facilities, and staffing expenses.

Streamlined Guest Communications

STREAMLINE GUEST COMMUNICATIONS

Give your guests self-service access to all the information they need to enjoy their stay—all in one place, without requiring the assistance of employees.

Support

24/7 SUPPORT

Our customer support team is available 24/7 to help you solve any issues that come up at any time of day.

Ready to learn more?

Contact us to learn more about FWI’s virtual concierge and interactive kiosk digital signage solutions.