In today’s world of self-service, guests expect instant answers to their questions and personalized information at their fingertips. With our virtual concierge solution, you can give guests the information they need, in the way they expect to receive it.
Give your guests access to basic hotel information, as well as information about local events, activities, landmarks, restaurants, and other points of interest.
With FWI, your corporate branding can be centrally managed and unified across the entire portfolio, giving each property control over content specific to their location, including on-site amenities, nearby attractions, traffic, and more.
Our platform gives you the flexibility to change information quickly, making it easy to update your virtual concierge when schedules change, if events are changed or rescheduled, and more.
The virtual concierge application is included as part of FWI Suite—our turn-key solution is designed specifically to help hotels elevate the guest experience, streamline property communications, and drive more on-site revenue.