Sycuan Casino Leverages Innovative Visual Communications Solutions to Optimize the Experiences of its Guests and Employees
Like most gaming establishments, Sycuan Casino relies on Visual Communications to deliver information across its property. But at Sycuan, the typical digital signage applications seen at other gaming properties weren’t enough.
For over 30 years, Sycuan has been exceeding its guests’ expectations. And that constant drive to deliver an unmatched experience has spurred the casino’s growth from a single bingo hall into one of San Diego’s tops gaming destinations. Today, Sycuan’s 90,000-square feet of casino floor houses 2,000 slot machines, more than 40 table games and the largest poker room in the city. Sycuan’s dedication to its guests is also the driving factor for each Visual Communications solution deployed at the property—even the ones that aren’t guest facing.
When Sycuan decided to replace its incumbent digital signage provider, it sought a unified content management solution capable of controlling every digital display at the casino.
Scalability and reliability were also essential requirements, as was a system with robust integration capabilities. The new platform also needed to simplify the content deployment process by enabling remote deployments to all signs within the network; functionality the incumbent solution lacked. And finally, Sycuan wanted a way to stream live TV to select displays, plus be able to remotely control those screens. In addition to improving the way its content was managed and displayed, Sycuan wanted to leverage its Visual Communications network to optimize multiple aspects of the casino’s daily operations, customer-facing and back-of- house (BOH) initiatives.
What needed to be done:
- Manage every digital signage application with one platform
- Improve employee communications on the casino floor as well as BOH
- Replace an incumbent solution and optimize deployments
With the flexibility afforded by FWI’s software platform, Sycuan has taken its digital capabilities far beyond what was feasible with the previous provider, resulting in multiple use cases that make Sycuan’s Visual Communications network an integral part of the casino’s operations.
The customer-facing screens deliver a mix of promotional and informational content, creating an immersive experience, driving visitor engagement as well as loyalty. And while the screens dedicated to employee communications improve daily workflows, they also serve to optimize the guest experience. Tailored to meet the needs of Sycuan’s employees, the content on the BOH screens results in a more informed, unified team; one which is better equipped to deliver exceptional service. After expanding its Visual Communications network multiple times, Sycuan is now planning another increase which will include all slot toppers and unify every screen under one content management platform.
- OPTIMIZE DEPLOYMENTS
With the Incumbent solution, the table game signage had to be updated manually with USBs. Today, high-resolution content can be remotely deployed to every sign in Sycuan's Visual Communications network.
- UNIFY CONTENT MANAGEMENT
All table game and BOH signage, as well as the dynamic menu boards and promotional screens are managed with FWI's software. And there is a planned expansion which will encompass all additional displays.
- IMPROVE EMPLOYEE COMMUNICATIONS
Screens in every table game pit, in the team dining area, and at every employee-only gaming floor entry point deliver relevant company, schedule or promotional information to Sycuan's workforce.
We’ve seen a significant return on our objective, and have been pleased with the versatility and functionality of FWI’s platform.
Patrick Tinklenberg, Vice President of Information Technology
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