Our new buildings gave us a rare chance to take our Visual Communications program to the next level. Our three focus areas remained the same, but with two buildings, including a 50,000 square foot office designed to be an open, collaborative space; everything from screen placement through content had to be reconsidered.
We challenged ourselves to beat our previous results. With scores in the mid-70s by early 2015, our employee recognition apps, birthday announcements and other initiatives brought our engagement and net promoter scores (NPS) well above the 32.5% and 40% national averages, respectively. We were equally interested in improving our work-flows, performance management and operations metrics in our new facilities.
What needed to be done:
- Increase Employee Engagement with Visual Communications
- Drive business performance within each department
- Create an environment where employees enjoy working