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Why You Need Digital Signage Remote Monitoring

Mic Wilborn

May 02, 2017

With digital signage remote monitoring, FWI can remotely manage a client’s entire network of digital signage players.

The growing demand for commercial digital signage displays can be attributed to new and innovative solutions combined with its ability to improve message delivery and yield measurable ROI. While this is all good news for CEOs and marketing heads, those in the IT sector are probably trying to figure out how to manage hundreds of players, hosted by different servers with varying performance requirements and content publishing demands, at the same time. Fortunately, the digital signage remote monitoring (RMM) service accomplishes that, and then some. From understanding remote monitoring as a concept to knowing how to manage multiple displays remotely, we’ll walk you through the process.

 

Understanding remote monitoring

As businesses across the globe continue to invest in digital signage to personalize customer experiences, the need for digital signage players to operate independently and in an unattended environment grows. After all, how could you expect your IT department to physically manage hundreds or thousands of digital signage players across your enterprise? This is where remote monitoring comes into play. With remote monitoring management, FWI can remotely and proactively monitor multiple digital signage players anywhere in the world.

Plus, remote monitoring solutions can pull logs, diagnostics and usage information reports directly from the digital signage kiosk. Now that you know a little more about what remote monitoring means, we’ll explain how to manage and maintain digital signage displays remotely.

 

How to manage multiple displays remotely

Effective digital signage remote monitoring starts with a comprehensive dashboard that provides valuable insight into actively deployed digital signage players. This type of service streamlines signage management by allowing digital signage experts to see player health and receive alerts if performance falls below service level agreements (SLA). If a digital signage player is overheating to the point of damage, wouldn’t it be nice to be alerted? With digital signage remote monitoring, an FWI NOC Technician will be. In case you’re curious, this type of monitoring is made possible by using digital signage players that are installed with an “agent” that tracks machine health.

If the players ever experience slow performance, errors or failures, alerts are pushed to Four Winds Interactive (FWI). In addition to that, tickets are created that classify machine issues based on severity and components. When aggregated, this information can help identify weak areas that require attention in order to bring digital signage players back into optimal working condition.

 

Remote monitoring and maintenance

Another part of remote monitoring is the capability to perform digital signage player maintenance without having to visit the site’s physical location. This allows FWI’s staff to not only identify a potential issue but also immediately fix it.

Remote maintenance improves overall digital signage network uptime, a key benefit for organizations with mission-critical digital signage implementations. Software updates and patches can also be remotely installed and activated, optimizing overall player performance. FWI’s Remote Monitoring Management (RMM) service is a monitoring agent that can run on every Windows player device to keep each player running at its optimum level. If an issue is detected, the tool will attempt to remedy the issue or alert an FWI support technician. Our RMM service offers many key benefits to customers, including storage and memory, disk fragmentation, bandwidth and data monitoring and malware detection. Contact us for more information.

 

Gain valuable insights

Not only are statistical reports of a digital signage player’s performance important to keep things running smoothly, they are also useful when making strategic decisions. For instance, reports from different locations can be compared to determine which sites are more susceptible to prolonged downtime or other issues. These types of business intelligence reports are intuitive and show data through diagrams and heat maps for easy tracking. As a standard feature, reports can also be customized based on your needs.

Digital signage remote monitoring should be an essential part of any mission-critical digital signage implementation. With the global demand for digital signage expected to continually increase, it’s vital for IT departments to prepare ahead of time and start defining a solutions and infrastructure strategy that’s truly future-proof. As you move forward with digital signage, consider including RMM in your plans.




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