Digital Signage

Digital Signage Application:

Virtual Concierge

A concierge that works around the clock!

Use digital signage to reach your guests through FWi's Virtual Concierge application. With a virtual concierge, you're able to put important traveler information at your guests' fingertips. From news and weather forecasts, to restaurant suggestions and local area mapping, you can schedule your content throughout the day to get the information that matters most to your guests at the time when they need it.

What is a Virtual Concierge?
A virtual concierge is an interactive application that allows you to utilize a digital sign in replacement of or as an enhancement to a traditional concierge or guest service representative. It gives your guests the convenience of finding all of the information they are looking for through an interactive experience much like a blown up version of a smart phone.

What can a Virtual Concierge do?

  • Display property maps to help your guests navigate throughout your hotel or resort
  • Use local area mapping (via Bing Maps) to direct guests to near-by restaurants and/or attractions
  • Act as an airline check-in kiosk including boarding pass print functionality
  • Show your property's daily events
  • Display in-house restaurant menus
  • Feature daily weather forecasts and severe weather alerts
  • Show current news headlines and stories via live RSS Feeds

What's included?
For a low monthly cost, you'll get a hosted solution that includes a pre-built template with fully functional interactivity, content and scheduling set-up prior to launch, and access to FWi's 24 hour a day support team. Your virtual concierge can be up and running in just a couple of weeks.

What can be shown on a virtual concierge?
It's really up to you how much, or how little, you'd like to show on your virtual concierge. Some of the most popular items we see include:

  • Property maps
  • Local maps via Bing
  • Flight arrival & departure info
  • Websites
  • On-screen keyboard
  • Property events
  • Restaurant menus
  • Videos
  • Images
  • RSS Feeds
  • Stock Information
  • Weather


If you have questions about how our digital signage software can fit your business needs or would like to set up a time to demo our digital signage software, please feel free to Contact Us for a Live Demo.

Virtual Concierge Examples

What our clients are saying:

"The information it provides helps our guests quickly find their bearings in a new place. The GoBoard is so easy to use and to navigate that guests spend an average of just 35 to 50 seconds at a time mapping their way to local addresses. The speed with which they can consume other information, like news headlines, is even faster."

- Brian King, Vice President and Global Brand Manager of Courtyard by Marriott


Learn more about our Virtual Concierge Application: